DISCLAIMER ON CUSTOM ORDERS

Custom Order, Cancellation & Verification Policy

All custom-made orders are non-refundable and non-exchangeable. By placing your order, you acknowledge and agree to these terms. Once production has begun, no changes or cancellations can be made.

Please ensure that all specifications, fitment details, finishes, and order information are correct before finalizing your purchase, as Wheel Designers cannot accommodate refunds or exchanges on custom-built items.

If you are unsure whether your order is considered custom-made, you must call our office to verify before placing an online order. Orders placed online without prior verification that are later requested to be canceled will not be canceled, as custom orders are built to order.

Premium Custom Colors & Finish Variations

Premium custom colors and specialty finishes are non-refundable and non-exchangeable, including when the final color differs slightly from the customer's expectations. Due to the nature of custom finishing processes and batch production, slight variations in color, tone, and shade may occur. The final finish may appear slightly lighter or darker than anticipated, and an exact color match cannot be guaranteed every time.

By ordering a premium custom color or specialty finish, the customer acknowledges and accepts the possibility of these variations. Minor differences in shade, tone, or appearance that result from the custom finishing process do not qualify for a refund, exchange, cancellation, or complimentary refinishing.

All online orders must be verified by phone before processing. Orders will not begin production or shipment until verification is completed.

For ready-to-ship wheels, once a tracking number has been issued (typically within 2–3 hours), the order cannot be canceled.

If a cancellation request is made before tracking is created and the order qualifies for cancellation, the customer is responsible for all payment processing fees associated with the payment method used:

  • 3% fee for credit or debit card payments.

  • 9.9% fee for financing payments (Affirm, Shop Pay Installments, etc.).

These fees will be deducted from the total refund amount.